Return & Refund Policy

Thank you for choosing P'tite Maison.

We are dedicated to ensuring your satisfaction with our products.

Below is our Return and Refund Policy to guide you:

Customers are responsible for the shipping costs associated with returning items.

Eligible Items for Returns: We accept eligible returns or exchanges within 30 days of purchase, unless otherwise specified. Returned items must be unused and in their original packaging. 

Customized Products: Kindly note that certain products are made to order and personalized according to your specifications. Due to their customized nature, returns or exchanges are not possible unless the product is damaged or defective upon arrival.

Damaged or Defective Products: If you receive a damaged or defective item, please take the following steps:

1. Contact us within 30 days of receiving the item.
2. Provide a detailed description of the issue along with a clear photo of the damaged or defective product.
3. Email us at info.ptitemaison@gmail.com.

Our customer support team will review the matter and respond within 24 hours. Upon confirmation of the damage or defect, we will offer a full refund or provide a replacement, subject to product availability.

Non-Damaged or Non-Defective Products: As some of our items are made to order, returns or refunds for non-damaged or non-defective products are not possible. We encourage you to review product details carefully before placing an order.

Contact Us: For any inquiries or assistance with damaged or defective products, please reach out to our customer support team at info.ptitemaison@gmail.com.

Please review this policy thoroughly before making a purchase.

By completing a purchase with P'tite Maison, you agree to the terms and conditions outlined in this Return Policy.