Frequently Asked Questions
How long does Shipping take?
Our products generally ship within 3-5 business days of ordering.
*We will do our very best to ship to items on time but please keep in mind that delays from the postal service are out of our control.
Can I cancel an order?
You can cancel an order as long as you cancel it within 24 hours. After 24 hours your order will be in the works and specially crafted just for you!
How do I cancel an order?
If you regret your purchase decision within 24 hours, contact us at: info.ptitemaison@gmail.com and we will cancel your order right away along with a full refund.
Can I return my item?
Most items are eligible for returns; however, please refer to the product description, as certain items may specify non-acceptance of returns.
Because some of our products are individually created for each customer upon ordering, we may be unable to offer returns. If this is the case for the item you wish to return, instead tell us what went wrong and send over a pic at: info.ptitemaison@gmail.com and we will try to make things right.
What if my item is damaged upon receiving it?
If you receive a damaged item contact us at: info.ptitemaison@gmail.com, send a pic, and we will make sure you receive a replacement free of charge.
How do you source your products?
We partner with skilled artisans who specialize in crafting exquisite French country home decor. These artisans bring our envisioned designs to life through their expertise, dedication, and craftsmanship. Each piece is meticulously created, ensuring quality and authenticity in every detail.
Not finding the answers you need?
For any unanswered questions, contact us at: info.ptitemaison@gmail.com .